Frequently Asked Questions

Once the work is complete, you’ll receive an invoice by email with several convenient payment options.

We do prefer to conduct a pre-site inspection first with our supervisor, Amy. She’s available most weekdays between 1:00 PM and 5:00 PM. Let us know what day works best for you, and we’ll get that scheduled. Or you can schedule it yourself [HERE]

This inspection helps us manage expectations, determine the best setup for your home, understand your specific needs, and ensure we assign the right team to complete the job with minimal disruption.

We absolutely love dogs and cats—so we’re really sorry about this! However, our cleaners need to move bulky equipment in and out of the property, and we want to ensure your pets stay safe and secure. Additionally, some animals can become quite stressed with a stranger in the home and the noise from cleaning equipment.

We’re completely flexible—whatever works best for you. All members of our team are fully vetted, with recent Criminal Background Checks on file.

If you’re busy or prefer not to be home during the clean, just let us know how to access the property, and we’ll take care of the rest!

Where possible, we aim to use eco-friendly products alongside high-quality cleaning and sanitising agents. We also offer a range of low-scent and scent-free options.

If you have any specific preferences, just leave a note in the “Messages” section of the booking form, we’ll do our best to accommodate your needs! 

If you or a family member is unwell at home, we kindly ask that you let us know so we can reschedule your cleaning to a future date. Likewise, if one of our team members becomes ill, we will reach out to reschedule your appointment.

Whenever possible, we’ll try to avoid any disruption by assigning another team member. However, as these situations often arise on short notice, there may be times when we need to move your clean to a different day that works for you.

To ensure the safety of our team and the quality of our service, the following items are excluded from standard cleaning:

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• Heavy Appliances & Furniture: Due to the nature of various flooring types and the risk of damage, our team does not move heavy appliances or furniture (such as stoves, refrigerators, dishwashers, bed frames, or large shelving units). If you would like these areas cleaned, please pull the items out beforehand or contact us to discuss alternative arrangements.

• Unfinished Basements: If you require cleaning in an unfinished basement, please contact us in advance so we can allocate the appropriate time and set clear expectations for the service.

• High Glass, Windows & Light Fixtures: We can only clean glass, windows, and light fittings that are within reachable height. For safety reasons, our team is not insured to use ladders or perform work at elevated levels.

• Carpet Cleaning: We do not provide carpet washing or deep extraction services, as these require specialised equipment. However, we’re happy to recommend trusted local professionals who can assist.

• Biohazardous Materials: Our team does not clean or handle biohazardous materials, including blood, feces, urine, or similar substances. We also do not dispose of dirty diapers or clean out litter boxes. [HERE]